Cancellations, Returns & Exchanges
Your satisfaction is built into our process
Last updated: January 20, 2026
Our Quality Assurance Promise
Before shipping your creation, I always send photos of the finished piece for your approval. You won't receive anything until you're completely happy with it.
Create
Your piece is handcrafted with love
Review
Photos sent for your approval
Approve
You confirm before shipping
This ensures you receive exactly what you expect — no surprises!
Cancellations
Since each product is lovingly handmade according to your specific requirements and photos, cancellations cannot be accepted once work has begun.
Why? Each piece is uniquely crafted just for you and cannot be resold.
Returns & Exchanges
Returns and exchanges are not accepted. However, you approve your piece before it ships, ensuring you're satisfied with the final result.
Peace of mind: Our approval process protects you from unwanted surprises.
EU Customers: Under EU law, the 14-day withdrawal right does not apply to custom-made products created to your specifications, as they cannot be resold.
Problems With Your Order?
I stand behind my work. If you experience any issues with your order — whether during creation or after delivery — please reach out and I'll work with you to find the best solution.
Crafted With Love
Every piece I create is made with dedication and care. My goal is for you to treasure your custom wool art for years to come. Your happiness is my priority, and I'm always here to help.